Privacy Policy

VRL Worldwide Relocation ("we", "our", "us"), owned by Mukesh Kumar (GSTIN: 27GEZPK1496H1ZM), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vrlworldwide.com or use our relocation services.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. Information We Collect

We may collect the following types of information when you contact us, request a quote, or use our services:

• Personal Identification Information: Name, phone number, email address, and postal/moving address.
• Move-Related Information: Origin and destination addresses, type of goods, moving date preferences, and service requirements.
• Communication Records: Records of calls, WhatsApp messages, and emails exchanged with our team.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools).

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide accurate moving quotes and plan your relocation.
• To communicate with you regarding your booking, move status, and delivery.
• To process payments and issue GST-compliant invoices.
• To improve our website content, services, and customer experience.
• To send occasional promotional communications (with your consent – you may opt out at any time).
• To comply with legal obligations under Indian law.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service partners (vehicle carriers, warehouse operators) strictly for fulfilling your relocation order.
• With insurance providers if you opt for transit insurance coverage.
• With legal or government authorities when required by applicable Indian laws.
• With payment processors for secure transaction handling.

All third parties with whom we share data are bound by confidentiality obligations and may not use your data for any other purpose.

4. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings; however, this may affect certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All digital data is stored securely. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for accounting, legal, and business purposes, in accordance with applicable Indian laws (including the Information Technology Act, 2000).

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@vrlworldwide.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: